At F&P Party, your satisfaction is our top priority! We want you to be happy with every purchase, and we’ll do our best to make things right if something isn’t as expected.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it (unused, unworn, with tags, and in its original packaging).
• Accompanied by the receipt or proof of purchase.

To start a return, please contact us at francis117@gmail.com.
Returns must be sent to the following address:
[Insert Return Address Here]

Please note that items sent back to us without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

We carefully inspect and pack every order, but if something arrives damaged, defective, or incorrect, please contact us immediately at francis117@gmail.com with your order number and photos of the issue.
We’ll evaluate the situation promptly and arrange a replacement or refund where appropriate.

Exceptions / Non-returnable Items

Some items cannot be returned for hygiene or customization reasons, including:

• Custom or personalized products
  
• Opened or used items

If you’re unsure whether your item qualifies for a return, please reach out — we’re happy to help clarify before you send anything back.

Exchanges

The fastest way to get the item you want is to place a new order once your return is accepted.
This ensures availability and a smoother process.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

• Shipping costs are non-refundable unless the return is due to our error.
• It may take additional time for your bank or credit card provider to post the refund.
  If more than 15 business days have passed since your return was approved, please contact us at francis117@gmail.com.

Our Promise

We value every customer and take pride in delivering products that make your celebrations joyful and memorable.

If there’s ever an issue, please reach out — we’re always here to help make things right.