At FnP Party, we take great care in preparing and packing every order. Due to the nature of our products, we offer a limited return and refund policy as outlined below.

Inspection Period

Please inspect your order upon delivery.
You have 7 days from the date of receiving your order to notify us of any issues.

After this inspection period, we are unable to accept returns or issue refunds.

Returns (Incorrect Items Only)

Returns are accepted only if you have received incorrect items compared to your confirmed order.

To be eligible for a return:

• The item must be unused and in its original packaging
• The issue must be reported within 7 days of delivery
• Proof of purchase is required

To request a return, please submit a request via our Contact Us form with:

• Your order number
• A clear description of the issue
• Photos showing the incorrect item(s)

Returns sent without prior approval will not be accepted.

Damaged or Defective Items

If your order arrives damaged or defective, we will provide a 100% refund.

Please report damaged or defective items within 7 days of receiving your order by submitting a request through our Contact Us form, including:

• Your order number
• Photos clearly showing the damage or defect

Once confirmed, we will process your refund promptly.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or personalised products
• Items that have been opened, used, or altered
• Items reported outside the 7-day inspection period

Exchanges

We do not offer direct exchanges.
If a return is approved due to incorrect items, we will either:

• Issue a refund, or
• Arrange a replacement at our discretion

Refunds

Once your return or issue is reviewed and approved:

• Refunds will be issued to the original payment method
• Processing time is up to 10 business days

Please note:

• Shipping fees are non-refundable unless the issue is due to our error
• Your bank or payment provider may take additional time to post the refund

How to Contact Us

All return, refund, or issue requests must be submitted via our Contact Us form.
This helps us track and resolve your request efficiently.

Our Commitment

We are committed to delivering carefully curated party products and providing clear, fair support if something goes wrong.
If you experience an issue with your order, please reach out within the inspection period and we’ll do our best to resolve it promptly.