Frequently Asked Question

Do you offer personalized/custom party bags?

Yes! We offer:

  • Personalised stickers
  • Custom name tags
  • Colour-coordinated items based on your chosen theme

You just tell us the child’s name, theme, and quantity — we handle the rest.

How many days do I need to order before the party?

We recommend placing orders 7–10 days before your event to ensure stock availability and delivery time.

Urgent orders may be possible — contact us!

How long does shipping take?

Shipping times depend on your location and the courier option selected.

Typical delivery times:

  • Brisbane / SE Queensland: 1–3 business days
  • NSW / VIC / SA: 2–5 business days
  • WA / NT / TAS / Rural Areas: 5–10 business days

We ship orders as fast as possible—usually within 1–2 business days after your order is confirmed.

Express options are available for urgent orders.

Do you ship Australia-wide?

Yes, we ship to all states and territories in Australia using

  • Australia Post
  • Sendle
  • Courier options (depending on region)

Shipping fees are calculated at checkout.

Can I return or exchange my order?

Please refer to our Return & Refund Policy for full details.

Note: Custom or personalised orders are non-refundable and cannot be exchanged.