FAQ

Not at this stage. Our current focus is on our curated ready-to-go range. If personalisation is on your wish list, contact us and we will make sure you are the first to know when it becomes available.

We recommend placing orders 7 to 10 days before your event to ensure stock availability and delivery time. If you have an urgent order, contact us and we will do our best to help.

Typical delivery times from Brisbane:

• SEQ: 1 to 3 business days
• NSW, VIC, SA: 3 to 6 business days
• WA, NT, TAS: 5 to 12 business days
• Rural and remote areas may take longer

These are Australia Post estimates and can vary with demand and conditions. We typically dispatch within 1 to 2 business days of confirmation.

We use Australia Post because it offers the most reliable and consistent delivery coverage across Australia.

Advantages for our customers:

• Delivers to all Australian states and territories, including regional and remote areas
• Reliable tracking from dispatch to delivery
• Trusted delivery network familiar to most households
• Secure handling through a nationally established postal service

Using a single, reliable carrier helps us set clear expectations and deliver orders consistently.

Please refer to our Return & Refund Policy for full details. Custom or personalised orders are non-refundable and cannot be exchanged.

Yes. Standard shipping is free on orders over $100. Flat-rate shipping applies to smaller orders, and express options are available at checkout.

No minimum order. You can purchase a single set or stock up for a larger party. Each set is sold individually, so you only order what you need.

Yes. All sets are curated and assembled by us, ready to hand over as-is. No additional wrapping or assembly is needed on your end.

Our range covers ages 3 to 12, with most sets designed for ages 5 and up. Each product page includes a recommended age range so you can match the set to your guest list.

Our curated party bag sets work well for school events, kindy graduations, class celebrations, and end-of-year parties. Parents and teachers regularly use our sets as class prizes, graduation gifts, and take-home treats. We do not currently offer event-specific custom packages, but all sets are available individually with no minimum order, making it easy to order exactly the quantity you need.

F&P Party is an online-only store. We are a small family business based in Brisbane, and we ship all orders directly to you across Australia via Australia Post. There is no walk-in location, but you can browse our full range and place orders any time at fnpparty.com.au.

If your order arrives damaged or defective, we will issue a full refund. Report the issue within 7 days of delivery via our Contact Us form with your order number and clear photos of the damage. Refunds are processed to your original payment method within 10 business days of confirmation.

If you receive an item that does not match your order, contact us within 7 days of delivery via our Contact Us form with your order number and photos of the incorrect item. Once confirmed, we will arrange a refund or a replacement. Items must be unused and in original packaging.

Once your order is dispatched, you will receive a confirmation email with your Australia Post tracking number. You can track your parcel in real time at auspost.com.au or through the Australia Post app. If you have not received tracking details within 2 business days of placing your order, contact us and we will look into it.