FAQ
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Frequently Asked Question
Do you offer personalized/custom party bags?
Yes! We offer:
- Personalised stickers
- Custom name tags
- Colour-coordinated items based on your chosen theme
You just tell us the child’s name, theme, and quantity — we handle the rest.
How many days do I need to order before the party?
We recommend placing orders 7–10 days before your event to ensure stock availability and delivery time.
Urgent orders may be possible — contact us!
How long does shipping take?
Shipping times depend on your location and the courier option selected.
Typical delivery times:
- Brisbane / SE Queensland: 1–3 business days
- NSW / VIC / SA: 2–5 business days
- WA / NT / TAS / Rural Areas: 5–10 business days
We ship orders as fast as possible—usually within 1–2 business days after your order is confirmed.
Express options are available for urgent orders.
Do you ship Australia-wide?
We use Australia Post because it offers the most reliable and consistent delivery coverage across Australia.
Advantages for our customers:
- Delivers to all Australian states and territories, including regional and remote areas
- Reliable tracking from dispatch to delivery
- Trusted delivery network familiar to most households
- Secure handling through a nationally established postal service
Using a single, reliable carrier helps us set clear expectations and deliver orders consistently.
Can I return or exchange my order?
Please refer to our Return & Refund Policy for full details.
Note: Custom or personalised orders are non-refundable and cannot be exchanged.